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Part of the Swiss Post Group headquartered in Bern, Switzerland, Swiss Post Solutions (SPS) is a leading outsourcing provider of solutions for paper-based business processes and innovative services in document management. SPS's 6,800 employees support business clients in the area of insurance, banking, telecommunications, media, retail, energy supply and travel & transportation with their digital transformation. SPS has an active presence in all important international economic regions and works with specialised partners in selected countries.




Swiss Post Solutions: - Global reach and number of employees per region


As an international organisation, SPS has increased its global footprint greatly over the years and has also grown its client base significantly.

SPS' client base contains 40 of the top 100 organisations of the Fortune Global 500.  SPS has a broad and balanced industry portfolio with clients in the financial services, insurance and healthcare sectors with further attention focused on the banking, insurance, retail, telecommunication and media, travel and transportation, and energy and utilities sectors.

SPS provides three distinct offering categories in its global portfolio:

  • Business Process Solutions
  • Document Management Services
  • Products


Swiss Post Solutions:  Global offering portfolio

 SPS Offering


In regard to BPO Solutions, SPS' current portfolio comprises end-to-end solutions for finance and accounting and marketing and sales.  On a local level, various countries also offer industry-specific solutions, for example, healthcare in Switzerland and Germany or the legal sector in the United Kingdom.

SPS offers comprehensive document management services covering the entire input, output and archiving value chain, as well as physical and digital mailrooms and office services.

In addition, SPS offers any kind of value and loyalty cards as well as security and identity products that enable secure electronic communication.  Examples are digital identities, secure email, secure electronic mailbox or digital signature.  These products are implemented within SPS' services and solutions, but also licensed to other postal operators. 

These products and services are available to DBL to provide to our clients throughout Australia and New Zealand as a result of our partnership with SPS.


DBL has an exclusive license agreement to supply SPS' technology in Australia and New Zealand.